Your subscription includes all of the features we offer. The only difference between subscription plans is the amount of time you can transcribe.

We only count time when there is active speech being transcribed. Silence, background noise, or periods without speech don't count against your transcription hours.

Yes, you can cancel your subscription at any time by signing into the app, going to account settings, and then manage subscription. If you cancel, you'll still have access to your subscription benefits until the end of your current billing period.

If your Pendant arrives defective or damaged, email [email protected] for a return or exchange. You can request a full refund within 7 days if the device is undamaged and in its original condition with all packaging and accessories included. Return shipping is at your expense.

If you reach your plan's limit, you'll be notified in the app and can choose to upgrade to a higher tier plan. We won't automatically charge you for overages.

Yes, Limitless Pro and Unlimited include Rewind Pro.

Yes, if you purchased the Pendant before we offered the bundle email us at [email protected] and we'll give you a discount off of the full-priced Unlimited Yearly plan based on how much you originally paid for the Pendant.

The Unlimited Monthly Plan costs $49/month. Add that to the cost of the Pendant, which is $199, and your total cost over the year is $787. You can get all of this for just $399 by buying the bundle and that saves you $388 ($787 - $399).

The earliest preorder price for the Pendant was $59 and more recently $99. Once the Pendant began shipping it was raised to $199.

We periodically A/B test our prices and retroactively give everyone who was in the A/B test the benefit of the new price if it is cheaper for them.

In March 2025, we reduced the price of the Unlimited Yearly Plan by $10 per month. Going forward as our underlying costs go down, we plan to pass the savings on to you. No action is needed on your part because we will automatically lower your subscription price at your next renewal date.